💡 How to Submit a Service Request for Your Mylo Device Protection

If something happened to your device and you need help ASAP — don’t worry, we’ve got you.

With Mylo, “making a claim” is called a Service Request, and the whole process is handled through our partner AKKO.

Here’s how it works:

🚀 Where to Submit Your Service Request

All Service Requests are submitted through the dedicated Mylo + AKKO portal:

👉 https://mylo.getakko.com/mylo-request-form/

This is the official spot to start your request for a repair or replacement.

🤝 Who Handles the Service Request?

Mylo is the face of your device protection (hi! 👋), but the Service Request process is fully powered by AKKO.

That means:

• You’ll start your request through the Mylo-branded AKKO portal
• AKKO’s support team guides you through next steps
• They’ll walk you through repair or replacement options
• They may ask for photos or more details about the damage
• You’ll receive updates directly from AKKO

So basically: Mylo = your plan, AKKO = the repair pros.

Updated on: 11/12/2025