I Set the Wrong Start Date for My Tenant Coverage — What Should I Do?

Wrong Start Date on Your Tenant Insurance?

(Neo, Building Stack, Blackline, or Chexy customers only)

🗓️ Start Dates Cannot Be Edited

Once your policy is purchased, the start date can’t be changed — even if coverage hasn’t started yet.

✅ What You Can Do Instead

If your start date is in the future:

💡 No payment comes out until the effective date, so there’s no issue starting fresh.

If your coverage is already active:

Please wait until your renewal date to purchase a new plan after you cancel your old plan.

💡 Note: The cancelled plan will remain active until your next billing date, so you have a couple of options:

If you need coverage immediately, take out a new plan using a different email address.

👥 Not a Neo, BuildingStack, or Chexy customer?

If you bought your plan through another partner, please contact that partner directly for help with your start date or any plan changes.

Still unsure? We're here to help!

💬 Or click the chat bubble on the bottom-left of your screen ****

Updated on: 03/09/2025

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