How Do I Update my Payment or Banking Information for my Tenant Coverage?

Need to update your payment details? No problem — you can do this directly through your Walnut account, depending on your provider.

🔍 Where Should I Go?

👉 If you use an app like Koho, SingleKey, Rhenti, or Sparrow

Update your payment details directly in that app or portal.

👉 If you use Building Stack for tenant coverage

Update your card through your Building Stack Walnut account:

1. Go to https://buildingstack.gowalnut.com/login
2. Sign in using the email you used to purchase coverage
3. Open Policies and select your Certificate
4. Open the billing or payment details and update your payment method
5. Save the new card information

If a card is already on file, the portal may show a payment error when you try to add another card. Update the existing payment method instead.

👉 If you don’t use Building Stack

You can update your payment details through your Walnut account using the login link for your provider and the email you signed up with.

Common login pages:

• https://neo.gowalnut.com/login
• https://chexy.gowalnut.com/login
• https://frontlobby.gowalnut.com/login

After logging in, go to Billing or Payment Settings, select Update Payment Method, enter the new card or bank-account information, and click Save or Confirm and Continue.

🔁 Missed a Payment or Scheduled Insurance Payment Retry?

Missed insurance payments are automatically retried. If you need to change the card or bank account before the retry, update your payment method as soon as possible:

1. Log in to your Walnut account using the login link you received.
2. Go to Billing or Payment Settings.
3. Select Update Payment Method and enter the new card or banking information.
4. Click Save.

The payment retry remains scheduled automatically, so changing your payment method before the retry helps ensure the next collection uses the new details.

🚫 Important

Payment details cannot be updated by Walnut support.

👉 For security reasons, all updates must be done directly in your account or through your partner’s app.

🏦 How to Update Your Payment Details

Once logged in:

1. Go to Billing or Payment Settings
2. Select Update Payment Method
3. Enter your new banking information
4. Click Save

📩 Not Sure Where to Log In?

Check your email for a message from hello@gowalnut.com — it includes your account access link.

Still stuck? Reach out to support and we’ll point you in the right direction 👍

Updated on: 16/09/2026