Need to Make a KOHO Tenant Insurance Claim? Here's How 👇
If something’s happened and you need to make a claim, no stress—we’ve got you.
Claims are handled by the insurance provider (not KOHO), and you’ve got two easy ways to get started:
✉️ Option 1: Email
Send your claim to koho.claims@gowalnut.com
Make sure to include:
-A clear description of what you’re claiming
-The date the incident happened
-Reminder: You can only make a claim for events that occurred while your policy was active
❗️Note: This email is only for claims related to KOHO Standard Tenant Coverage.
📱 Option 2: Use the KOHO App
- Open your KOHO app
- Go to the Discover tab → tap Tenant Insurance
- Select “Make claim”
Updated on: 28/03/2025
Thank you!