Not Sure Who Handles KOHO Cashback, Rent Reporting, or Banking Questions?
We know it can be confusing figuring out who to contact when you're dealing with KOHO-related features like rent reporting, cashback, or payment issues. Here's a quick breakdown to help point you in the right direction:
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🏠 Rent Reporting
If you have questions about how rent reporting works, whether you're eligible, or if your payments are being reported correctly—please reach out to KOHO directly. They handle everything related to this feature.
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💸 Cashback and KOHO Account Perks
Curious about your cashback status or other perks included with your KOHO account? These are managed entirely by KOHO. For updates or questions, their support team will have all the answers.
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💳 Banking Disputes or Payment Issues
If you’re seeing charges you don’t recognize, need to dispute a transaction, or are having trouble with payments—**KOHO’s support team is the best place to go**. They manage your financial account and can dig into your transaction details.
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🤖 Why You're Here
Sometimes customers land in Walnut’s chat because KOHO’s in-app support uses AI to direct inquiries. If your message includes terms like "insurance" or "claim," it might route you to us by mistake.
For any questions that aren’t about tenant insurance, we recommend heading straight to KOHO's in-app support or visiting their Help Centre:
👉 KOHO Help Centre
*
🏠 Rent Reporting
If you have questions about how rent reporting works, whether you're eligible, or if your payments are being reported correctly—please reach out to KOHO directly. They handle everything related to this feature.
*
💸 Cashback and KOHO Account Perks
Curious about your cashback status or other perks included with your KOHO account? These are managed entirely by KOHO. For updates or questions, their support team will have all the answers.
*
💳 Banking Disputes or Payment Issues
If you’re seeing charges you don’t recognize, need to dispute a transaction, or are having trouble with payments—**KOHO’s support team is the best place to go**. They manage your financial account and can dig into your transaction details.
*
🤖 Why You're Here
Sometimes customers land in Walnut’s chat because KOHO’s in-app support uses AI to direct inquiries. If your message includes terms like "insurance" or "claim," it might route you to us by mistake.
For any questions that aren’t about tenant insurance, we recommend heading straight to KOHO's in-app support or visiting their Help Centre:
👉 KOHO Help Centre
Updated on: 28/03/2025
Thank you!