📄 Why Do I See the Wrong Name or Start Date on My Tenant Insurance Policy Document?

If you're reviewing your tenant insurance documents and the name or start date seems incorrect, you're not alone — and it's likely not a mistake. Here's what’s going on:

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🧾 Policyholder vs. Certificate Holder

Your insurance document includes two different names for a reason:

Policyholder
This refers to the company that holds the group policy — typically 2678562 Ontario Inc.
➤ This is an administrative name, not your personal information.

Certificate Holder
This is you — the tenant. Your name, rental address, and specific coverage details appear here.
➤ This section is what applies to your individual insurance coverage.

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📅 Why the Start Date Might Look Off

If you're looking at the policy wording document, you might see a start date that looks outdated or doesn't match when you purchased your coverage. That’s because:

The policy wording document shows the date the overall group policy was created (not your specific policy start date).

Your personal start date is listed on your certificate of insurance — this is the document that reflects your actual coverage timeline.

So if you’re trying to verify your insurance start date, always refer to your certificate, not the general policy wording.

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🏢 What Property Managers Need to See

If your landlord or property manager is requesting proof of insurance, you should send them your certificate of insurance — not the policy wording document.

The certificate includes:

Your name and address

Policy start and end dates

Coverage confirmation

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💬 Still Have Questions?

We’re happy to help clarify anything!
📧 Email us at support@gowalnut.com
💬 Or click the chat bubble on the lower-left corner of your screen

Updated on: 01/05/2025