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How Do I Remove an Additional Smartphone or Cancel My Smartphone Add-On?

You can remove an individual smartphone from your Smartphone Add-On at any time without cancelling your entire MYLO Device Protection plan.

If you cancel your main MYLO Device Protection plan, any Smartphone Add-Ons attached to that plan will also be cancelled.

You can remove an individual smartphone from your Smartphone Add-On at any time without cancelling your entire MYLO Device Protection plan.

🟡 Currently, the option to remove an individual smartphone is only available for monthly plans. This feature is not yet available for 18-month plans, but we’re working on adding it in the future.

If you cancel your main MYLO Device Protection plan, any Smartphone Add-Ons attached to that plan will also be cancelled.

Remove an additional smartphone

To remove a smartphone from your Smartphone Add-On:

Sign in to your MYLO Customer Portal.
Open your active Device Protection plan.
Select the smartphone you want to remove.
Follow the prompts to remove the device from your plan.

Removing one smartphone does not affect the coverage for your remaining devices.

Cancel your MYLO Device Protection plan

If you cancel your main MYLO Device Protection plan:

All Smartphone Add-Ons associated with that plan will also be cancelled.
Coverage for all protected smartphones will end according to your cancellation terms.

Refunds

Smartphone Add-Ons are eligible for a full refund if cancelled within 10 days of purchase. After the 10-day refund period, refunds are not available.

Updated on: 07/08/2026

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