Articles on: Mylo Device Protection
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Mylo Device Protection – Unable to Submit a Service Request

Running into issues trying to submit a service request? You’re not alone — this can happen from time to time.


Common problems include:


  • Error messages when you try to submit
  • A blank or frozen page
  • Getting stuck and not being able to move forward


What Support Can Help With


Walnut Support can:


  • Confirm your Mylo Device Protection plan is active
  • Point you in the right direction to get help


Walnut Support can’t fix technical issues with the service request system directly.


How to Fix It


If the request isn’t going through, the best (and fastest) way to get this resolved is to contact AKKO directly — they run the service request system.


Reach out to AKKO here:

  • [contact+mylo@getakko.com]()


They can:


  • Look into errors or glitches
  • Help you complete your request
  • Make sure everything is submitted properly

Updated on: 28/04/2026

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