This article is also available in:

Mylo Device Protection – Unable to Submit a Service Request

Running into issues submitting a service request? You’re not alone — this can happen from time to time.


Common problems include:


  • Error messages when you try to submit without any details
  • A blank or frozen page after clicking Submit
  • Getting stuck and not being able to move forward


If the page freezes after you click Submit, wait briefly to see whether it proceeds. If it remains frozen, refresh your browser and start the service request again. Capture a screenshot of any error or the frozen screen, including the error details if shown, so AKKO can investigate it.


If the issue continues, contact AKKO directly at claims+mylo@getakko.com or use the Akko Chat bubble. AKKO manages the service request page and can help complete and submit your request.


What Support Can Help With


Walnut Support can:


  • Confirm your Mylo Device Protection plan is active
  • Point you in the right direction to get help


Walnut Support **can’t **directly fix technical issues with the service request system.


How to Fix It


If the request isn’t going through, the best (and fastest) way to get this resolved is to contact AKKO directly — they run the service request system.


Reach out to AKKO here:



They can:


  • Look into errors or glitches
  • Help you complete your request
  • Make sure everything is submitted properly

Updated on: 17/08/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!