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💡 How to Submit a Service Request for Your Mylo Device Protection

If something happened to your device and you need help ASAP — don’t worry, we’ve got you.

With Mylo, “making a claim” is called a Service Request, and the whole process is handled through our partner AKKO.

🚨 Quick heads upThe claims experience was updated on May 29, 2026.If you purchased your MYLO plan on or after May 29, 2026, use the claims portal linked in this article.If you purchased your MYLO plan before May 29, 2026, you'll continue using the previous claims experience by going to https://mylo.getakko.com/mylo-request-form/If you're unsure which process applies to your plan, contact claims+mylo@getakko.com for assistance.

🚀 Where to Submit Your Service Request

All Service Requests are submitted through the dedicated Mylo + AKKO portal:

👉 https://claims.mylo.x.getakko.com/login

This is the official spot to start your request for a repair or replacement.

🤝 Who Handles the Service Request?

Mylo is the face of your device protection (hi! 👋), but the Service Request process is fully powered by AKKO.

That means:

You’ll start your request through the Mylo-branded AKKO portal
AKKO’s support team guides you through next steps
They’ll walk you through repair or replacement options
They may ask for photos or more details about the damage
You’ll receive updates directly from AKKO

So basically: Mylo = your plan, AKKO = the repair pros.

Updated on: 05/06/2026

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