Standard Tenant Coverage

• 🏠 What’s Included in a Standard Tenant Insurance Policy?

  Learn what’s covered (and not covered) in a standard tenant insurance policy, including liability protection, personal property coverage, pet-related damage, and temporary housing help. We break it down in plain English — no jargon, just the facts renters need to know.Featured

• How Do I Find My Tenant Coverage Details? (Neo, Chexy, Building Stack)

  Easily find your tenant insurance coverage details with Neo, Chexy, or Buildingstack by logging into your Walnut account. Download your certificate or full policy documents in just a few clicks.Featured

• Why was my Standard Tenant Insurance Cancelled?

  Find out why your tenant insurance was cancelled, what happens to your coverage, and how to start a new policy if neededFeatured

• Can I Change My Standard Tenant Coverage Limits?

  Tenant coverage limits are pre-set and cannot be changed. See coverage details or explore a custom insurance quote if neededFeatured

• 🔍 Do I Have to Pay a Deductible for Standard Tenant Coverage?

  Learn how deductibles work for Standard Tenant Coverage claims, including what’s covered with or without a deductible for NEO, Chexy, BuildingStack, and KOHO customers.Featured

• 🧾 How to Cancel Your SingleKey Tenant Insurance

  Need to cancel your SingleKey tenant insurance? Learn how to cancel your policy in a few easy steps from your account settings. Coverage stays active until the end of your billing cycle.Few readers

• 🛏️ Bedbugs & Mold – What’s Covered (and What’s Not)

  Learn what your tenant insurance covers for bedbugs and mold, including limits, exclusions, and how to qualify. Find out what’s included — and what’s not.Few readers

• Are My Belongings Covered in a Storage Unit or Offsite Location?

  Wondering if your items in a storage unit or offsite location are covered by your insurance? Learn what’s typically included, what’s excluded, and how to stay protected.Few readers

• I Set the Wrong Start Date for My Tenant Coverage — What Should I Do?

  Set the wrong start date on your standard tenant insurance? Learn how Neo, Chexy, and BuildingStack customers can cancel and repurchase with the correct date—and what to do if you purchased through another partner.Featured

• Can I Add Someone to My Standard Insurance Plan?

  Standard insurance plans allow only one certificate holder. However, spouses and dependent children are automatically covered under the policy.Featured

• What is the Difference Between Standard Tenant Coverage and Custom Coverage

  Standard Tenant Coverage offers preset limits, while Custom Coverage provides flexibility to adjust your protection. Learn more about coverage options.Featured

• I’ve Moved – How Do I Change My Address on My Standard Tenant Coverage?

  "Learn how to update your tenant insurance address after a move. Includes cancellation steps, timing details, and how to purchase new coverage with Neo, Chexy, or Building Stack.Featured

• I've Just Purchased Tenant Insurance — Can I Make a Claim for Something That Happened in the Past?

  Claims can only be made for events that occur after your policy is active. Same-day claims will be reviewed carefully.Featured

• 🏡 What Is Custom Tenant Insurance Coverage (and Why Would I Choose It)?

  Learn what custom tenant insurance coverage is, when it’s offered, and why you might choose it over standard plans. Ideal for provinces or situations where flexible coverage is needed.Featured

• 🏢 How Can I Verify a Tenant’s Insurance Coverage?

  Learn how landlords and property managers can verify a tenant's insurance coverage with Walnut. Find out what to look for on the certificate of insurance and where to direct verification requests to ensure accuracy.Featured

• 🏢 Need $1 Million (or $2 Million) in Property Liability Coverage?

  Need $1 million or $2 million in property liability for your rental? Learn why standard tenant insurance doesn’t offer higher limits and how to request a custom quote that meets your lease requirements.Featured

• What is the Difference Between a Policy and Certificate?

  A policy is the contract between MSI and the policyholder (e.g., landlord), while a Certificate of Insurance (COI) is issued to individual tenants as proof of coverage.Featured

• 📄 Why Do I See the Wrong Name or Start Date on My Tenant Insurance Policy Document?

  Confused about the name or start date on your tenant insurance? Learn the difference between the policyholder and certificate holder, and why property managers only need your certificate of insurance.Featured

• How Do I Update my Payment or Banking Information for my Tenant Coverage?

  Update your Tenant coverage payment details by logging into your Neo account and accessing the billing section. Follow these steps to update your banking information.Featured

• 📍 I Can’t Find My Address When Taking Out Standard Tenant Coverage

  Trouble finding your address when purchasing standard tenant insurance? Learn why it happens, how Canada Post validation works, and what to do next — including how to manually enter your address for a custom quote.Featured

• Rent Reporting, Tenant Coverage Discounts, and Cashback Offered by Our Partners

  Learn how rent reporting, tenant coverage discounts, and cashback offers work when provided by Walnut’s partners. Find out who to contact for support and where to access these partner-specific benefits.Featured

• 🏠 What does “Owner” mean on the tenant insurance form?

  Confused about the term “Owner” on your tenant insurance application? Learn what it means, who it refers to, and why renters are considered policy owners — even if they don’t own the property.Featured